Nainital Taxi

Privacy Policy

Last updated: August 2026

NainitalTaxi (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use our website or book a taxi, tour, or rental with us, and how we use, store, and protect it.

1. Information We Collect

  • Contact information: name, phone number, email address, and (where relevant) your pickup address.
  • Booking details: pickup and drop locations, travel dates, vehicle preference, number of passengers, and any special requests you share with us.
  • Communications: messages you send us via our contact form, WhatsApp, phone, or email, including call recordings used for training and dispute resolution.
  • Payment information: booking amounts and payment status. We do not store your card or UPI credentials — payments are processed through our third-party payment gateway, which handles that data under its own security standards.
  • Usage data: standard technical data such as browser type, device, and pages visited, collected automatically to help us keep the site working correctly.

2. How We Use Your Information

We use the information above to:

  • Confirm, manage, and fulfil your booking (including sharing trip details with the assigned driver);
  • Contact you about your trip — confirmations, driver details, delays, or changes;
  • Respond to enquiries and provide customer support;
  • Improve our website, services, and pricing;
  • Send occasional offers or updates, which you may opt out of at any time.

3. Sharing Your Information

We do not sell your personal information. We share it only with:

  • The driver and vehicle assigned to your trip, to the extent needed to complete the booking;
  • Payment processors, to complete transactions;
  • Authorities, where required by law or to protect the safety of passengers, drivers, or the public.

4. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Choices

You may ask us to correct inaccurate information or stop sending you promotional messages at any time by contacting us using the details below.

6. Intellectual Property & Website Terms of Use

All content on this website — including but not limited to text, itineraries, package descriptions, pricing tables, photographs, graphics, logos, and layout — is the property of NainitalTaxi and is protected by applicable copyright and intellectual property laws.

You may not, without our prior written permission:

  • Copy, reproduce, republish, or scrape any text content from this website for use on another website, publication, or platform;
  • Download, copy, or reuse any images, photographs, or graphics displayed on this website for any commercial or public purpose;
  • Use automated tools (bots, scrapers, crawlers) to extract content, pricing, or data from this website;
  • Present any part of this website’s content as your own.

Unauthorised use of our content is a violation of our intellectual property rights and may result in legal action. If you would like to license or reference our content, please contact us first.

7. Contact Us

For any questions about this Privacy Policy or how your data is handled, contact us at: