Nainital Taxi

Cancellation & Refund Policy

Last updated: August 2026

We understand travel plans can change. Our cancellation policy is designed to be fair to both our customers and the drivers and vehicles we reserve on your behalf.

Cancellation Tiers

When you cancelWhat happens
Up to 7 days before your arrival/travel dateFree cancellation — full refund of any advance paid.
7 days to 1 day before your arrival/travel dateThe advance amount is non-refundable, but is retained as credit, fully adjustable against any future booking with us.
Within 24 hours of your arrival/travel dateNo refund and no credit adjustment.

How to Cancel

To cancel or reschedule a booking, contact us as early as possible via phone, WhatsApp, or email using the details below — the sooner you let us know, the more options we have to accommodate you.

Notes

  • Credit issued under the 7-day-to-1-day tier does not expire and can be used toward any future NainitalTaxi booking.
  • This policy applies to advance payments made at the time of booking. Charges arising after a trip has already begun are covered separately under our Terms of Service, including the Trip Cut Short and Breakdown policies.